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Our Privacy Policy

We at Los Gatos Hardware recognize that you care how information about you iscollected and used.  We have createdthis Privacy Policy to inform you of our information collection, use andsharing practices for this Web site.  Ifyou have any questions regarding this Privacy Policy, you should contactus by email

What Information About Me Is Collected?

Los Gatos Hardware collects and stores information that you supply when youcall to setup your House Account.  Similarly, also collects and stores information that you enter into theirWeb site or that you provide to the Customer Service Department inconnection with that Web site.  Theinformation collects that you provide may include, but is notlimited to: names, billing addresses, shipping addresses, email addresses,telephone numbers, Ace Rewards membership ID numbers, credit card numbersand expiration dates, account and log-in IDs, passwords, informationregarding orders, demographic information and information regardinginterests and preferences.  Thisinformation is used to complete transactions and provide the products andservices that you have ordered or requested, and for administrativeand analytical purposes.  Acehardware.comalso may collect and store information about you that they receive fromother sources, such as the U.S Postal Service National Change of Address(NCOA) service and providers of consumer data, to enable us to update andcorrect the information contained in our database and to provide product recommendationsand special offers that we think will interest you.

With Whom Do You Share Information?

Los Gatos Hardware does not share with others any personal information that youprovide to our House Accounts. However, personal information that you share with Ace HardwareCorporation through their Web site at is subject to the termsof their Privacy Policy which is available at that site.

What Steps Are TakenTo Keep Personal Information Secure?

AceHardware Corporation uses various security measures, including Secure SocketLayer (SSL) encryption technology, to protect personal information thatwe collect.  If you place an orderthrough the Web site, you will be asked to set up anaccount and provide an email address and password.  You must provide an appropriate email addressand password in order to access account information. In order to helpprotect your personal information further, you should not provide yourpassword to others.  If you wish to cancel a password, or if you becomeaware of any loss, theft or unauthorized use of a password, please contactthe Customer Service Department by email at or by phone at 1-866-290-5334.

How Will I Be Informed About ChangesRegarding This Privacy Policy?

Our Web site will continue to evolve to bring you new features and servicesand to implement technological advances. As a result, we may change thisPrivacy Policy from time to time without prior notice.  Revised versionsof this Privacy Policy will be posted on this Web site, together with anupdated effective date. In some cases, we may also send an email notifyingusers of the changes.  You shouldcheck this Web site periodically to see if any recent changes tothis Privacy Policy have occurred.  Bycontinuing to use this Web site after we post any such changes, you acceptthe Privacy Policy as modified.

Effective Date: This Privacy Policy is effective as of September 4, 2009